Comments | 11 Responses

  1. bjmccurley says

    Switched to Ally (from BofA) about a year ago. Damn, should have done it sooner. Couldn’t be happier. Don’t miss having a local bank branch and we don’t pull out a lot of cash so the ATM reimbursements work great for us. Actually have checking, savings and money market accounts with them and everything runs smooth as silk.

    All of that is nice but the ability to fire up chat any time day or night and have a short and intelligent conversation with someone damn near instantly is enough reason to make the jump. I can’t over compliment them for their availability and skill in answering questions I’ve had.

    Single thing that jams me a bit is that there is no feature to click a transaction that has cleared Ally as reconciled (like you can at BofA). Minor annoyance when I am reconciling my online checkbook and what has cleared the bank but I’ve submitted feature requests for that and I’ll just wait it out.

    Online banking works almost perfectly with Chrome/Linux combo even though I don’t think it is advertised as supported, FYI.

  2. SunWKim says

    They owe me money. They have not paid back their tarp. What’s that say about their finances? Your stuff better be insured. Lipstick on a pig is still a lipstick.

    • bjmccurley says

      @SunWKim Yep, though they have paid back some 3 billion on what was invested via TARP apparently. Still owe about 12 billion:

      • Sun says

        Makes me sick when GMAC is touting record profits when really they have not met their obligation to the American people with their own company and Ally Bank they have spun off. Some amazing stuff this PR spin can be.

    • says

      That’s why I closed my account at Ally. I know this thread is old but I feel compeled to comment. Ally’s mortgage unit is now in bankruptcy. On top of being owned by the government do you really want to bank with a company that promises high interest rates that are funded by tax payers.

  3. says

    I switched to Ally when Capital One bought ING Direct and I couldn’t be happier. They mostly house all of my targeted savings and my emergency fund, but they are pretty great. I still love USAA for my every day banking but Ally’s been great for savings.

  4. Kevin K. says

    I’m a huge fan. I have several CDs laddered with them. Ally’s customer service totally rocks and when a CD is about to mature they offer a .25% loyalty bonus to roll it over. That extra bonus always puts them over the top of all the other CDs out there :-)

  5. MBinWV says

    I’ve been an Ally customer for approximately 4 months.

    During that period, my place of employment has attempted to direct deposit my paychecks into Ally, but the deposits were rejected. I then tried to e-check deposit my paychecks….which Ally held for 12 days EACH time before depositing. In the mean time, I had checked and double checked and triple checked that the account information that was being used was correct. Each time I called Ally I was subjected to yammerings about account numbers that I’ve confirmed and hold times I find excessive, given the fact that it’s a salary check for the same amount every two weeks. But, I figured it would all be fine when the direct deposit issue was fixed.

    After five attempts, my accounting department said “Good news, your deposit has been accepted!” and I was so happy. But on deposit day, my money wasn’t in my account. My pay stub said “This is not a check” and Ally said “We don’t know where your money is…but it may take us 24 to 48 (business) hours to research it” On a Friday that means I won’t hear from Ally until Tuesday, and if they DO find it, I’m sure they’ll come up with a reason to hold it for another 12 days.

    The worst part…while speaking with a customer service supervisor (almost as useless as a customer service representative, but with a more authoritative sounding title) she indicated that there was no way to further expedite my resolution, as it was a newly opened issue. WTF? I’ve been calling over and over for months about the same issue. Maybe it’s a bit different than the last eight calls, but it still boils down to the same. little. nugget. My direct deposit isn’t being deposited and Ally won’t give me my money.

    The fee-less accounts, the interest, the convenience, the friendly customer service, the e-check deposit…it all sounds fantastic, but BEWARE. You’ll continuously call with the same issues. You’ll wait weeks for access to your own money and there is no direct line to the resolution center…leaving you at the mercy of friendly, but relatively helpless customer service reps (and supervisors).

    I’ll be posting this review on every available site for each waking hour that my funds remain missing in some Ally limbo. At the earliest availability I’ll be removing my money and marching it straight toward the teller of a better bank…if there is such a thing.

    Wish me luck.

  6. Ron Brignole says

    I switched to Ally a few months ago and LOVE it. Wish I had switched years ago. Great customer service with very polite English speaking people within seconds. Easy to move money around from checking to savings and buy CDs etc.. No hidden fees. No min req in checking. Free checks, Free Debit card, Free checking overdraft protection using your Ally savings or Money Market accnts (up to 6/mo). I really just like the way they do business. No game playing like the other banks. I LOVE THIS BANK.

  7. Ron Brignole says

    I think a lot or all of the negative comments about Ally are really just made up stuff from their competitors. Ally is kicking ass and taking names.. Keep it up Ally.

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