Harold Webster Smith founded the bank in 1935 using $25,000 borrowed from his friends and family. At only 24 years old, Webster wanted to make homeownership a reality for Depression-era Americans. Originally named First Federal, the lender changed its name to Webster Bank in 1995, when Harold Webster Smith retired from his role as a chairman.
Webster Bank offers numerous home mortgage options in Connecticut, Massachusetts, Rhode Island, and Westchester County in New York. They also offer banking and retirement planning services.
Webster Bank Mortgage Facts
- Founded in 1935, in the midst of the Great Depression
- Offers government-assisted home loans, such as FHA, VA, and CHFA mortgagesProvides construction loans to assist borrowers in building and renovating their dream homes
- Allows first-time homebuyers to view mortgage rates directly online
- Offers jumbo loan options over $453,100 at fixed or variable rates
History of Webster Bank
Webster Bank was founded in 1935 in Connecticut. The organization changed its original name, First Federal, in 1995 to honor founder Harold Webster Smith when he retired from the business. This bank, which services select states in the Northeast U.S., offers many financial products in addition to its mortgages and other loans.
It has $27 billion in assets, which is significant considering the limited amount of geographical areas this bank serves.
Webster’s main principle, “The Webster Way”, emphasizes collaboration and ethical behavior as well as putting people first and treating them with respect. Webster Bank strives to create positive experiences for its customers, displaying dignity and creating trust.
Webster Bank Loan Specifics
This regional bank offers plenty of home loan options to cater to various homebuyer needs.
Webster Bank Fixed Rate Loans
These standard mortgages offer consistent monthly payments over the life of the loan. Webster Bank recommends these types of loans for buyers who plan on staying in their new homes for several years. They offer term lengths of 10, 15, 20, and 30 years.
Webster Bank Adjustable Rate Loans
Adjustable-rate mortgages (ARMs) have monthly payments that can change throughout the term of the loan. ARMs begin with a fixed-rate period, during which payments are low and consistent for a set number of years. Once this initial term is over, rates can rise and fall depending on market trends. ARMs have a maximum limit to keep costs manageable for borrowers and are suitable for those who plan on selling or refinancing their home in a few years.
Webster Bank Jumbo Loans
Webster offers jumbo mortgages to buyers who need a fixed- or adjustable rate loans that exceed the typical limits set by Fannie Mae and Freddie Mac. Currently, the mortgage and refinancing limit is $453,100, according to Ellie Mae.
Webster Bank Construction Loans
Webster offers buyers the necessary funding to build their dream home or extensively renovate a refinanced one. They provide fixed, adjustable, and jumbo construction loans and customization options that allow borrowers to change this type of loan into a permanent one upon construction.
Webster Bank Government-Assisted Loans
These solutions offer flexible financing solutions to buyers who need low down payments and low monthly costs:
- Federal Housing Authority (FHA) Mortgages: FHA loans assist homebuyers who cannot afford to put 20 percent down on their home. Webster Bank offers affordable rates and full coverage on fixed-rate options.
- Veterans Administration (VA) Mortgages: The Department of Veterans Affairs assists veterans, military spouses, and current service members in finding loans with low down payments. VA loan borrowers typically don’t need to invest in mortgage insurance.
- Connecticut Housing Financing Authority (CHFA) Mortgages: Webster Bank offers these types of Connecticut-specific home loans to first-time buyers and individuals who haven’t owned a home in the past three years. The price of the home must be within the CHFA Sales Price Limits for the town and the borrower must meet the CHFA’s gross income requirements. CHFA mortgages offer low-interest rates, down payment assistance programs, and rate reductions for police, teachers, veterans, military members, and buyers with disabilities.
Webster Bank Mortgage Customer Experience
Webster Bank provides customers with a variety of online educational tools that simplify the mortgage process. They offer clear descriptions of their home loan offerings, as well as interest rate estimates based on each mortgage option.
Webster allows first-time homebuyers or those interested in a line of credit to view rates on their website; for all other financial products, the bank connects homebuyers to agents. Prospective borrowers can request a specific type of loan and tell Webster when they would like to be contacted or they can call the lender directly at 877-647-5137 to obtain an instant quote.
Webster requires borrowers to provide different types of documentation when applying for a home loan.
With that in mind, make sure you have the following available when speaking to an agent:
- Identification, such as a passport, license, voter ID, Social Security number, tax identification number, or birth certificate
- Information related to income, via pay stubs or Social Security income records
- Proof of homeowners insurance
- Credit score
- W-2 forms for the past two years
Webster Bank is not currently accredited by the Better Business Bureau (BBB). However, the lender’s location in Southington, Connecticut only has 42 customer complaints.
Webster Bank Lender Reputation
Webster Bank was founded in 1935. Currently based in Waterbury, Connecticut, the bank has 177 branches and 316 ATMs. Webster Bank is not currently accredited by BBB or Trust Pilot.
*Information collected on Nov. 13, 2018
Webster Bank Mortgage Qualifications
When applying for a mortgage through Webster Bank, borrowers typically need to meet the requirements associated with standard home loans. The lender prefers its borrowers to put 20 percent down on the home but allows borrowers to make lower down payments if they qualify for government-assisted loans.
Like most banks, Webster offers the best mortgage rates to individuals with high credit scores. Prospective borrowers with a “good” credit score or higher shouldn’t have trouble securing a mortgage through Webster Bank. It’s still possible to get a mortgage with bad credit or no credit history, but it won’t be as easy. Here are the typical credit score ranges in the U.S.:
|Credit Score||Quality||Ease of Approval|
|620 and below||Poor||Somewhat difficult|
|No credit score||n/a||Difficult|
Webster Bank Phone Number & Additional Details
Homepage URL: https://public.websteronline.com/personal
Company Phone: 800-325-2424
Headquarters Address: Webster Bank, 145 Bank St. Waterbury, CT 06702
States Serviced: Connecticut, Massachusetts, New York, and Rhode Island
If Webster Bank doesn’t fit your needs, there are plenty of other options. Some of the other lenders, like Rocket Mortgage, are popular across the country.